Refund & Returns Policy

Refunds and Returns Policy for CoffeeDelight.in

Effective Date: 25 December 2024

At CoffeeDelight.in, operated by B S Corporation, we are committed to providing high-quality products and exceptional customer service. This Refunds and Returns Policy outlines the terms and procedures for product returns and refunds. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns for the following products:

  • Coffee beans (raw and roasted)
  • Coffee powder (raw and roasted)

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 14 days of receiving the product.
  • The product must not have been tampered with or damaged by the customer.

2. Non-Returnable Items

The following items are non-returnable:

  • Products purchased on clearance or as part of a special promotion.
  • Customized or personalized products.
  • Products that are opened or partially used.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at sridharannappa@gmail.com with the following information:
    • Order number
    • Product details
    • Reason for the return
    • Photographs of the product, if applicable
  2. Our team will review your request and provide a Return Authorization Number (RAN) if the return is approved.
  3. Pack the product securely in its original packaging, including any accessories or documentation that came with it.
  4. Ship the product to the following address: K A Bopanna, Muntane Estate, Kunjila Village, Kakkabe, Kodagu 571253, India

Please ensure that the RAN is clearly marked on the package.

4. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
  • We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for lost or damaged return shipments.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • The refund will be processed within 14 business days.
  • Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
  • Shipping fees (if applicable) are non-refundable, except in cases of defective or incorrectly shipped products.

6. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please return the original product and place a new order.

7. Defective or Damaged Products

If you receive a defective or damaged product:

  1. Contact our customer support team at sridharannappa@gmail.com within 7 days of receiving the product.
  2. Provide your order number and photographs of the defective or damaged item.
  3. If verified, we will offer a replacement or full refund, including shipping costs.

8. Contact Information

If you have any questions or need assistance with your return or refund, please contact us:

We value your trust and aim to make your shopping experience with CoffeeDelight.in as seamless as possible. Thank you for choosing us for your coffee needs.